{
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    "date": "2026-05-24T04:29:34",
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    "slug": "football-tickets-faq",
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    "content": {
        "rendered": "<style>\n@media (max-width:640px){\n.tm-faq{padding:24px 18px 18px!important;margin:18px auto 36px!important;border-radius:10px!important;}\n.tm-faq h2{font-size:18px!important;margin-top:26px!important;}\n.tm-faq h3{font-size:15.5px!important;}\n}\n<\/style>\n<div class=\"tm-faq\" style=\"max-width:820px;margin:32px auto 56px;background:#ffffff;padding:40px 40px 30px;border-radius:14px;box-shadow:0 10px 30px rgba(0,0,0,0.06);border:1px solid #eef0f5;\">\n<div class=\"tm-lang-en\" style=\"text-align:center;margin-bottom:36px;\">\n<p style=\"color:#666;font-size:15px;line-height:1.75;margin:0;\">Welcome to the Travel MaMa \u2013 Sport Team <strong>football ticket FAQ<\/strong>. Below is what matters most before <a href=\"https:\/\/www.ticketsmama.com\/en\/\" style=\"color:#d32f2f;text-decoration:none;font-weight:600;\">booking European match tickets<\/a> safely.<\/p>\n<\/div>\n<h2 style=\"font-size:20px;color:#1C244B;border-left:4px solid #1C244B;padding-left:12px;margin:0 0 22px;font-weight:600;line-height:1.4;\"><span class=\"tm-lang-en\">1. Authenticity &amp; seating<\/span><\/h2>\n<div style=\"margin-bottom:24px;padding-bottom:20px;border-bottom:1px solid #eee;\">\n<h3 style=\"font-size:16px;color:#1C244B;margin:0 0 10px;font-weight:600;line-height:1.5;\"><span class=\"tm-lang-en\">Q1: Are my tickets guaranteed to get me in?<\/span><\/h3>\n<div class=\"tm-lang-en\" style=\"color:#555;font-size:14.5px;line-height:1.75;\">\n<p style=\"margin:0;\">Yes. Travel MaMa \u2013 Sport Team works strictly through direct API integration with official club suppliers. Every ticket we sell is guaranteed 100% valid, so your entry is assured.<\/p>\n<\/div>\n<\/div>\n<div style=\"margin-bottom:24px;padding-bottom:20px;border-bottom:1px solid #eee;\">\n<h3 style=\"font-size:16px;color:#1C244B;margin:0 0 10px;font-weight:600;line-height:1.5;\"><span class=\"tm-lang-en\">Q2: Will our seats be together?<\/span><\/h3>\n<div class=\"tm-lang-en\" style=\"color:#555;font-size:14.5px;line-height:1.75;\">\n<p style=\"margin:0;\">Absolutely. Tickets booked in one transaction are allocated in pairs, with at least two seats side by side. For groups of four or more we place you as close together as the allocation allows, usually in the same row or in adjoining blocks.<\/p>\n<\/div>\n<\/div>\n<h2 style=\"font-size:20px;color:#1C244B;border-left:4px solid #1C244B;padding-left:12px;margin:34px 0 22px;font-weight:600;line-height:1.4;\"><span class=\"tm-lang-en\">2. Pricing &amp; names<\/span><\/h2>\n<div style=\"margin-bottom:24px;padding-bottom:20px;border-bottom:1px solid #eee;\">\n<h3 style=\"font-size:16px;color:#1C244B;margin:0 0 10px;font-weight:600;line-height:1.5;\"><span class=\"tm-lang-en\">Q3: Why is the price higher than the face value printed on the ticket?<\/span><\/h3>\n<div class=\"tm-lang-en\" style=\"color:#555;font-size:14.5px;line-height:1.75;\">\n<p style=\"margin:0;\">As an official ticketing agent we source high-demand tickets through top-tier B2B networks, which is how stock remains available after a fixture has sold out. The price reflects current demand, the cost of secure sourcing, and the 100% entry guarantee we provide. Selling premium tickets to sought-after fixtures above face value is standard practice in this industry.<\/p>\n<\/div>\n<\/div>\n<div style=\"margin-bottom:24px;padding-bottom:20px;border-bottom:1px solid #eee;\">\n<h3 style=\"font-size:16px;color:#1C244B;margin:0 0 10px;font-weight:600;line-height:1.5;\"><span class=\"tm-lang-en\">Q4: Does my real name need to be on the ticket, and is ID checked at the gate?<\/span><\/h3>\n<div class=\"tm-lang-en\" style=\"color:#555;font-size:14.5px;line-height:1.75;\">\n<p style=\"margin:0 0 10px;\">For most Premier League matches the name on the ticket may reflect the club&#8217;s official corporate allocation. As long as you hold the valid digital pass we provide, you will be admitted.<\/p>\n<p style=\"margin:0 0 10px;\">Some leagues do require tickets to be registered to a named holder under local law, and what they ask for differs:<\/p>\n<ul style=\"margin:0 0 10px;padding-left:20px;\">\n<li style=\"margin:0 0 6px;\"><strong>La Liga<\/strong> (an RCD Espanyol home match, for instance): a <strong>document number<\/strong> and document type, passport or national ID card.<\/li>\n<li style=\"margin:0 0 6px;\"><strong>Serie A<\/strong>: <strong>gender, date of birth and nationality<\/strong>.<\/li>\n<li style=\"margin:0;\"><strong>Premier League, Bundesliga, Ligue 1, Scottish football and UEFA competitions<\/strong>: names only at present.<\/li>\n<\/ul>\n<p style=\"margin:0;\">Whatever your fixture requires is shown at checkout. If you cannot supply it there, our team will contact you securely before the match to collect it, and there is nothing to re-book.<\/p>\n<\/div>\n<\/div>\n<h2 style=\"font-size:20px;color:#1C244B;border-left:4px solid #1C244B;padding-left:12px;margin:34px 0 22px;font-weight:600;line-height:1.4;\"><span class=\"tm-lang-en\">3. Changes, cancellations &amp; delivery<\/span><\/h2>\n<div style=\"margin-bottom:24px;padding-bottom:20px;border-bottom:1px solid #eee;\">\n<h3 style=\"font-size:16px;color:#1C244B;margin:0 0 10px;font-weight:600;line-height:1.5;\"><span class=\"tm-lang-en\">Q5: What if the match date or kick-off time changes?<\/span><\/h3>\n<div class=\"tm-lang-en\" style=\"color:#555;font-size:14.5px;line-height:1.75;\">\n<p style=\"margin:0 0 10px;\">Football schedules move for broadcasting or cup reasons, and that is normal. It is the buyer&#8217;s responsibility to confirm the finalised kick-off time.<\/p>\n<p style=\"margin:0;\">Your tickets remain 100% valid for the rescheduled date. Please note that a fixture change is not grounds for a refund.<\/p>\n<\/div>\n<\/div>\n<div style=\"margin-bottom:24px;padding-bottom:20px;border-bottom:1px solid #eee;\">\n<h3 style=\"font-size:16px;color:#1C244B;margin:0 0 10px;font-weight:600;line-height:1.5;\"><span class=\"tm-lang-en\">Q6: Can I cancel if my travel plans change?<\/span><\/h3>\n<div class=\"tm-lang-en\" style=\"color:#555;font-size:14.5px;line-height:1.75;\">\n<p style=\"margin:0 0 10px;color:#d32f2f;font-weight:500;\">All ticket sales are final, <strong>non-refundable and strictly non-transferable<\/strong>.<\/p>\n<p style=\"margin:0;\">Because of the clubs&#8217; security protocols and ticketing regulations, a digital ticket cannot be moved to another person once your order is confirmed. Please be certain of your plans before booking.<\/p>\n<\/div>\n<\/div>\n<div style=\"margin-bottom:24px;padding-bottom:20px;border-bottom:1px solid #eee;\">\n<h3 style=\"font-size:16px;color:#1C244B;margin:0 0 10px;font-weight:600;line-height:1.5;\"><span class=\"tm-lang-en\">Q7: When and how will I receive my tickets?<\/span><\/h3>\n<div class=\"tm-lang-en\" style=\"color:#555;font-size:14.5px;line-height:1.75;\">\n<p style=\"margin:0 0 10px;\">Digital tickets \u2014 PDFs, or NFC passes for Apple and Google Wallet \u2014 are dispatched securely by email <strong>one to three days before the match<\/strong>, strictly following the club ticket office&#8217;s official release timeline.<\/p>\n<p style=\"margin:0;\">So tickets do not arrive the moment your order is confirmed. That is normal and nothing to worry about.<\/p>\n<\/div>\n<\/div>\n<div style=\"margin-bottom:24px;padding-bottom:20px;border-bottom:1px solid #eee;\">\n<h3 style=\"font-size:16px;color:#1C244B;margin:0 0 10px;font-weight:600;line-height:1.5;\"><span class=\"tm-lang-en\">Q8: What if I have no signal inside the stadium?<\/span><\/h3>\n<div class=\"tm-lang-en\" style=\"color:#555;font-size:14.5px;line-height:1.75;\">\n<p style=\"margin:0;\">Coverage inside a full stadium is often poor. We strongly recommend downloading the PDF to your phone, or adding the NFC pass to Apple or Google Wallet, <strong>before<\/strong> you arrive.<\/p>\n<\/div>\n<\/div>\n<h2 style=\"font-size:20px;color:#1C244B;border-left:4px solid #1C244B;padding-left:12px;margin:34px 0 22px;font-weight:600;line-height:1.4;\"><span class=\"tm-lang-en\">4. Stadium rules &amp; matchday etiquette<\/span><\/h2>\n<div style=\"margin-bottom:24px;padding-bottom:20px;border-bottom:1px solid #eee;\">\n<h3 style=\"font-size:16px;color:#1C244B;margin:0 0 10px;font-weight:600;line-height:1.5;\"><span class=\"tm-lang-en\">Q9: Can away supporters sit in the home section?<\/span><\/h3>\n<div class=\"tm-lang-en\" style=\"color:#555;font-size:14.5px;line-height:1.75;\">\n<p style=\"margin:0 0 10px;\">No. Unless stated otherwise, every ticket sold by Travel MaMa \u2013 Sport Team is in the home section of the stadium.<\/p>\n<p style=\"margin:0;color:#d32f2f;font-weight:500;\">Wearing away colours or shirts, or visibly supporting the away side, will get you removed from the ground immediately and without compensation.<\/p>\n<\/div>\n<\/div>\n<div style=\"margin-bottom:28px;\">\n<h3 style=\"font-size:16px;color:#1C244B;margin:0 0 10px;font-weight:600;line-height:1.5;\"><span class=\"tm-lang-en\">Q10: Is there a dress code for Club Level or hospitality tickets?<\/span><\/h3>\n<div class=\"tm-lang-en\" style=\"color:#555;font-size:14.5px;line-height:1.75;\">\n<p style=\"margin:0 0 10px;\">Yes. Club Level and hospitality packages generally require smart casual attire.<\/p>\n<p style=\"margin:0;\">Tracksuits, away team colours and sometimes even home shirts may be refused in VIP lounges. The club&#8217;s own hospitality guidelines, sent with your ticket, are the final word.<\/p>\n<\/div>\n<\/div>\n<div class=\"tm-lang-en\" style=\"margin-top:34px;padding:22px 24px;background:#f7f8fb;border-radius:10px;border-left:4px solid #d32f2f;\">\n<p style=\"margin:0;color:#444;font-size:14.5px;line-height:1.75;\">Still unsure? Email <a href=\"mailto:info@travelmama.com.hk\" style=\"color:#d32f2f;text-decoration:none;font-weight:600;\">info@travelmama.com.hk<\/a> with the fixture, the date and the number of tickets you need, and we will come back to you.<\/p>\n<\/div>\n<\/div>",
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